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Shopping at CORNELIAWEBB.com

Shopping directly at CORNELIAWEBB.com is a convenient service for our customers. We’re open 24/7 for you to find your favorite items. The full line of jewellery from every collection will be made available as soon as they arrive in CORNELIA WEBB. When you receive your package you can try the piece on in privacy and we have a 14-day return period if you need to send something back for a full refund. When you return or exchange your order, you have to cover the shipping charges.

 

Finding your products

We have chosen to let you shop your Cornelia Webb pieces in 2 different ways, by collection and by type of jewellery. These different options contains the same products but they´re divided on different ways to make it easier for the visitor to find what they´re searching for.

When you find an item you like just click on in to get more information in a product window and to add it to your shopping cart. This is done by clicking the Add to cart-button. Your order will not be placed until you proceed to checkout for confirmation and payment.

 

Sign in or Register

In order to shop from CORNELIAWEBB.com we would prefer you to be registered and logged in. Registration is done here. If you are registered but have lost your login information, please visit this page and follow the instructions. Registration is free and easy to complete. When registering to our website, we will save the information necessary to fulfill your orders. We will not sell or in any other way let anyone else use your information. Please read our Privacy Policy for more information about how we will use your personal information.

 

Once your order is placed

When your order is placed we will send you a preliminary confirmation. We do our very best to ensure that you receive your order as fast as possible. Find more information about shipping below in the Shipping section.

 

Payment & Prices

At Cornelia Webb you can pay with credit card, Visa, Eurocard, MasterCard and American Express(all cards 3 eur) or paypal(4 eur). If you are located in Scandinavia you also have the opportunety to pay by invoice via Klarna(4.5 eur).

The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).

If your country is part of the European Union (EU), prices include Swedish VAT at 25 %.


Shipping

Once your order has been placed, it will be fulfilled within 3 business days at our distribution center in Stockholm Sweden. Shipping takes between 1 and 6 days depending on where in the world you are located (subject to card clearance and stock availability).

We operate Monday to Friday and not on swedish public holidays. 

 

Collecting Orders Within Sweden

Swedish orders are delivered with the Swedish postal service or UPS but if you are located in Stockholm you’re very welcome to pick up your order at the studio.

When choosing the Swedish postal service as delivery method it will be sent to you as a “rekomenderat” package, this means that you will get a note in your mailbox when the package is ready for pick up at your local postal center. Remember that the postal center demands valid identification that corresponds with the name on the package. To receive your tracking number please contact us on info@corneliawebb.com

When choosing UPS as delivery method, please note that the goods cannot be left to you without a signature and that the courier’s usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).


Collecting International Orders (delivery outside of Sweden)

International orders are in general delivered with UPS however to some countries we also deliver with the Swedish postal service.

When choosing the Swedish postal service as delivery method it will be sent to you as a “rekomenderat” package, this means that you will get a note in your mailbox when the package is ready for pick up at your local postal center. Remember that the postal center demands valid identification that corresponds with the name on the package. These orders will receive a local tracking number when they reach your borders and then be traceable by the local postal service. To receive your tracking number please contact us on info@corneliawebb.com

When choosing UPS as delivery method, please note that the goods cannot be left to you without a signature and that the courier’s usually operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

When your order leaves the studio you will receive an email from UPS with your tracking number and shipping information. You will then be able to track your shipment from www.UPS.com.

Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes

 

Shipping Charges

SHIPPING METHOD

100 G

500 G

1000 G

DELIVERY

POSTAL SERVICE – NATIONAL

85 SEK

85 SEK

85 SEK

1-2 DAYS

POSTAL SERVICE – INTERNATIONAL

10 €

15 €

20 €

3-6 DAYS

UPS

350 SEK / 40 €

350 SEK/ 40€

45 €

1-2 DAYS 

 

Extra duties and charges

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. CORNELIA WEBB ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Uncollected items

Shipping costs will not be refunded for uncollected items.

Exchanges and returns

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition and accompanied by the original packinglist. Shipping charges on returned merchandise are at the customer's expense.  CORNELIA WEBB will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Returns will only be accepted if the product is in original condition and with its packaging.

You are responsible for the shipping of returned items back to CORNELIA WEBB. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, CORNELIA WEBB will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund.

All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

Exchanges and returns can only be made as described CORNELIA WEBB instructions.
 

How to proceed with an exchange?

If you wish to exchange your produkt, send us an email on info@corneliawebb.com with your order number, what you wish to send back and what you would like to have instead so we can hold it for you. Then send you piece back in it´s original package with the delivery note and we will ship you your new piece.

If you feel unsecure in how to proceed and whant to speak to us you can reach us under regular working houers (swedish time) on +46 8 400 581 81.


All exchanges are subject to availability. Remember that items bought on a sale will not be exchanged.

 

How to proceed with a return?

If you wish to return your produkt, send us an email on info@corneliawebb.com with your order number, what you wish to send back and why. Then send you piece back in it´s original package with the delivery note.

If you feel unsecure in how to proceed and whant to speak to us you can reach us under regular working houers (swedish time) on +46 8 400 581 81.

Find the complete rules for exchanges and returns in our Terms and Conditions.

 

General Terms & Conditions

These terms regulates all users of CORNELIAWEBB.com. They will be valid for all your future transactions with CORNELIA WEBB and visits to CORNELIAWEBB.com. CORNELIA WEBB reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping yourself updated with such changes.

 

Disclaim

We do not guarantee that all the items available at the CORNELIAWEBB.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail.

CORNELIA WEBB cannot warrant that the content of CORNELIA WEBB.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. CORNELIA WEBB may at any time change the content of the site.

Though CORNELIA WEBB strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through CORNELIAWEBB.com are performed and concerned for by outside organizations. In situations where CORNELIA WEBB act as agent for such services, we cannot be held responsible for any errors resulting from their activities.

CORNELIA WEBB cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. CORNELIA WEBB cannot guarantee a problem-free uninterrupted and secure access to the web site.

 

Copyright Permission Notice

Copyright in the documents (including, without limitation, the trade marks of CORNELIA WEBB, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to CORNELIA WEBB and it’s affiliates. CORNELIA WEBB may in the Terms and Conditions be referred to as ‘us’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from CORNELIA WEBB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

 

For press inquiries, please view our contact pages.

 

Trade Marks

Our trademarks include (amongst others) the CORNELIA WEBB name and logo. These trademarks may be used or registered in more than one country and your use of this website does not grant you any rights to use our trademarks.

Privacy Policy

All personal information saved at CORNELIA WEBB.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of CORNELIA WEBB. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our web shop, you can choose not to receive information from CORNELIA WEBB. If you wish to end your subscription to information from CORNELIA WEBB, send an email to shop@corneliawebb.com stating your email address and a short description of the matter.

You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to info@corneliawebb.com If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

All customers paying by card are subject to validation checks. CORNELIA WEBB make the reservation to delay any order if we suspect a further security control is needed.

 

Cookies

CORNELIAWEBB.com uses cookies in order to improve your experience of the site. In order for you to be able to purchase jewellery, your web browser has to allow cookies. These cookies are small text files, which are temporarily saved on your hard drive to enable the technical backbone of our site to work (among other things, they make sure the contents of your shopping cart doesn’t disappear when you browse the site). Our cookies will not store personal data about you.

 

Links

CORNELIA WEBB.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

 

Colors

We cannot guarantee that colors in the website are fully equivalent to the items actual colors. This depends on the color settings of your computer and monitor.


Payment & Prices

We accept card payments by Visa, Eurocard, MasterCard and American Express. 

If your country is part of the European Union (EU), prices include Swedish VAT at 25 %.

Shipping costs will be added to your order. For shipping charges, please view the CORNELIA WEBB shipping charge table.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. CORNELIA WEBB ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Violation of rules

CORNELIA WEBB reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.

Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Force Majeure

In case of Force Majeur, CORNELIA WEBB obligations are procrastinated. The contract between you and CORNELIA WEBB can in such cases be partially or fully terminated by yourself or by CORNELIA WEBB X. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.

CORNELIA WEBB will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Governing Law

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.